ACCESS TEXT-ONLY & MOBILE

center logo

We are closed for finals and will reopen in February for the Spring semester. Best of luck on your finals, happy holidays, and we wish you health in the new year!


Welcome to the SJSU Communication Center

Are you seeking help with a speech or essay? Meet with one of our talented peer tutors: Speech Coaches or Writing Consultants. 

All appointments are online for 2020. Appointments are synchronous via Zoom and require audio and video capabilities using your one.SJSU credentials.

If this is your first time using this system, watch the registration video below.


OUR POLICIES

When you make an appointment, you agree to the following expectations and policies, which support our mission, and your continued learning. We reserve the right to end or cancel your appointment if these expectations are not met.  

Eligibility

You must be currently registered and enrolled at SJSU, and join the Zoom session with your one.SJSU Zoom credentials (all others are blocked).

Preparedness 

You must be prepared for tutoring by bringing specific questions as well as all necessary materials, including a copy of your project and prompt(s). If you have already worked with a tutor, bring a new copy of your revised draft to your next session, demonstrating that you have attempted to apply what you have learned. We ask you to share a copy of your project as a Google Doc, enabling us to use its collaboration features (use your free Google Drive account provided by SJSU!).

Lateness

There is a five-minute grace period. After five minutes, your appointment is given to the next person on the waiting list or a drop-in, and you will be marked as "missed" for that appointment.

Canceling

You must cancel no later than 60 minutes in advance. If you miss three appointments without cancelling ahead, you will be blocked from the system.  It is your responsibility to cancel your appointment, which can be done through the same appointment system.

Frequency

Appointments are 30-minutes, with a maximum of 60 min. total per day. Back-to-back appts. are not allowed.

Distraction-Free, Supportive Environment

We are a distraction-free environment. Devices not related to the appointment should be put away during tutoring sessions. During your session, be engaged in the process and be respectful to all present. If not, you will be referred to a COMM Center faculty supervisor; we reserve the right to refuse service until you have a subsequent meeting with the Director. 

OUR EXPECTATIONS

General Online Professionalism

In order for the environment to be safe and productive for all, when you enter into an online session with us you need to do so from a physical location where you can:

  1. have a private conversation via personal computer with a webcam
  2. see the screen of your personal electronic device while speaking with us
  3. remain distraction-free 

Detailed Expectations of 1-3 above

  1. NOISE/INTERRUPTIONS:
    • Make sure to be in a quiet place where you can login without noises, distractions and without being interrupted by other people.
    • If you live with roommates or family, make sure they know that you will be on an online session and that you should not be interrupted. If possible, they should try to keep the room where you are quiet (no loud noises, music, or conversation).
    • It is a good idea to use a headset (headphones and mic) though not absolutely necessary.
  2. ATTIRE: 
    • Even though you may be at home, use the same type of clothes you would use at school, and have the same professional attitude you have when you are in class (no pajamas, etc.).
  3. Technical Issues:
    • Online meetings can sometimes be frustrating. If you experience technical problems, calm down, don't panic. We are all trying to do this together and we understand that sometimes it can be difficult to connect online! Don't give up and keep trying. Use the Chat window in Zoom to communicate if audio or video isn’t working. If, after 5 minutes of technical issues, you will be asked to reschedule your appointment. 

Having trouble logging in? Enter your email address below and then click "Reset Password." The system will immediately email you with instructions for changing your password. If you do not receive that email in a few minutes, please check your spam filter.

Receiving unwanted text messages from this system? This system can send appointment reminder and waiting list notifications via text message, but only if a cell phone number and carrier is entered by a client when creating or updating an account on the system.

If you have an account on the system, log in to edit your profile and modify your cell phone preferences. If you do not have an account on this system, it's possible that your cell phone number was entered accidentally. Fill out the form below to remove your number immediately.